ABC 012 Limited – Privacy Policy

Version: 1.1 – November 2025
Effective Date: 10 November 2025
Approved by: Director – ABC 012 Limited

1. Purpose

This Privacy Policy explains how ABC 012 Limited (“we”, “our”, “us”) collects, uses, and protects personal information relating to its business customers, partners, and suppliers. We act as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following business-related information:

• Name, company name, job title, address, phone number, and email.
• Details of energy or merchant-service enquiries and contracts.
• Call recordings from sales or support conversations.
• Contract, billing, and payment information.
• Complaint or enquiry correspondence.
• Marketing preferences and communication history.

3. How We Use Your Data

We use this information to:

• Arrange, manage, or perform contracts for business utilities or services.
• Verify business identity and eligibility.
• Record and monitor calls for quality, training, and compliance purposes.
• Handle complaints and ensure service delivery.
• Communicate lawful marketing updates and business information.

4. Lawful Bases for Processing

We process data under the following lawful bases (Article 6, UK GDPR):

• Contractual necessity – to perform or manage contracts.
• Legitimate interests – to ensure service quality, training, fraud prevention, and compliance with our principal’s oversight.
• Legal obligation – to comply with regulatory or record-keeping requirements.
• Consent – where you have opted in to receive marketing.

5. Call Recording Notice

This call may be recorded to ensure service quality and compliance with our regulatory obligations. Recordings are stored securely and retained for up to six (6) years in line with contractual and regulatory requirements.

6. Data Sharing

We share data only where necessary with:

• Our principal firm for oversight and compliance monitoring.
• Energy suppliers or service partners for contract fulfilment.
• Professional advisers, auditors, or compliance consultants.
• Regulators or law-enforcement agencies where legally required.

We do not sell or trade personal data.

7. International Transfers

All data is stored within the UK or EEA. Where transfer outside this area is required, we use ICO-approved Standard Contractual Clauses to safeguard your information.

8. Data Retention

Contract and customer information is retained for up to six (6) years after the end of our business relationship, unless longer retention is legally required.

9. Your Rights

You may:

• Request access to your data.
• Ask for correction or deletion.
• Object to or restrict processing.
• Withdraw consent for marketing at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk.

10. Marketing & Cookies (PECR Compliance)

We contact UK business customers only (B2B communications). Marketing emails or calls are sent in accordance with PECR, and you may opt out at any time via info@abc012ltd.com.

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